Accessibility Policy

Statement Of Commitment

E. Hofmann Plastics strives to provide our products and services in a manner that is accessible to all our customers and respects the dignity and independence of people with disabilities. We are committed to offering equal opportunity to access our products and services and to providing the benefit of the same services, in the same place and in a similar way to all customers.

Procedures

• Accessibility Standards for Customer Service (PDF)
• Integrated AODA Policy Statement (PDF)
• Employment – Individual Accommodation Plan (PDF)
• Employment – Accessibility Standards for Employment (PDF)
• Employment – Accessible Formats(PDF)

Feedback Process

E. Hofmann Plastics values feedback for continuous improvement. The available feedback form is valued and will be reviewed for improvement.

Communication

E. Hofmann staff will communicate with people with disabilities in ways that consider their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities. We train our staff on how to interact and communicate with people with various types of disabilities.

Training

We are committed to providing fully accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. We will offer to communicate with customers by email, TTY, if telephone communication is not suitable to their communication needs or is not available.

Assisted Devices

We are committed to serving people with disabilities, who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Service Animals and Support Persons

We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to Customers and other third parties. We will also ensure that all staff, and others dealing with the public and customers are properly trained in how to interact with people with disabilities who are accompanied by a service animal. Service animals will not be permitted to production or warehouse premises due to FSSC controls.

We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter E. Hofmann premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Notice of Temporary Disruptions

E. Hofmann will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

Staff Training Initiative

E. Hofmann will provide training to all employees, volunteers and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices, and procedures.
Individuals in the following positions are trained:

1. Sales
2. Management Group
3. Operational Support Staff
4. Customer Service Representatives

Training Scope

1. The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard, Integrated Accessibility Standards Regulation, and the Ontario Human Rights Code.
2. How to interact and communicate with people with various types of disabilities.
3. How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
4. How to use accessible change rooms, premises or otherwise that may help with the provision of goods or services to people with disabilities.
5. What to do if a person with a disability is having difficulty in accessing E. Hofmann goods and services.
6. E. Hofmann policies, practices and procedures relating to the customer service standard.

Applicable staff will be trained on policies, practices and procedures that affect the way goods and services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices, and procedures.

Policy Revisions

We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of E. Hofmann that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Multi-Year Accessibility Plan

E. Hofmann has implemented this multi-Year plan to ensure that we are prepared to meet all compliance standards for customer service accessibility under the AODA regulations. As an organization, E. Hofmann will meet or exceed all applicable legislation regarding the provision of customer service for people with a disability.

E. Hofmann is committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities. In 2012 we implemented an Accessible Customer Service Policy to ensure that people with disabilities are given the same opportunity to access and benefit from our goods and services, in the same place and in a similar way as other customers.